Skip to main content

Leading automotive aftermarket supplier

20% increase in sales
35% reduction in product returns

Business Goals

Efficiently identify right automotive parts amongst thousands of products with minor variations.

  • Reduce time to locate an exact match.
  • Minimize product match errors due to manual processes.
  • Reduce product returns.
  • Improve customer experience.

Solution

  • Rich, user-friendly cross-platform mobile application with advanced image object recognition
  • Ability to scan replacement parts using the mobile phone camera.
  • AI/ML algorithms:
    • Process scanned image.
    • Compare with a database of products.
    • Identify perfect match
    • Present results via mobile device to store agents.

Outcomes

  • Rapid, accurate identification of exact product matches.
  • Zero human errors.
  • Store agents able to identify the right match for improved CX.

Leave a Reply