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Leading Credit Union

Augmented efficiencies
Accelerated time-to-market
Amplified CX

Business Goals

  • Redefine core IT infrastructure to:
    • Enhance efficiencies.
    • Simplify new product introduction and existing product management.
    • Boost CX.
  • Merge back office data and self-service operations for unified view.

Solution

  • Data Center solution for improved network efficiency, visibility and uptime.
  • Disaster Recovery site in different seismic zone, with real-time data sync.
  • WAN connectivity across 130 branches for increased reliability, scalability and service quality.

Outcomes

  • Anytime, anywhere customer banking with unified view for seamless CX.
  • Real-time banking, mitigating fraud and theft.
  • Minimal human intervention, stringent compliance and lower operating costs.
  • Uninterrupted connectivity to power customer intelligence platform.

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