4E FRAMEWORK

POWERED BY OUR AUTOMATION SUITE

Keeping it simple. And pragmatic.

One of the biggest benefits clients experience when they work with us is the ‘4E Framework’ that anchors everything we deliver. This is a framework that has evolved over time and reflects our core philosophy and our belief of ‘ideas@work’. Putting the ideas into practice.

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Let us dive a bit deeper into each of the ‘E’s’.

  • Eliminate
    We start our digital transformation initiatives by going over carefully every application and infrastructure landscape and business processes. The intent here is to remove the non-modern and inefficient processes and applications and gear up your business for the future.
  • Empower
    We leverage our in-house automation platform with the intent being to guide your end-users and customers to a new way of doing repetitive activities. This is accomplished by enabling self-service and automation and driving a shift-left strategy. The end result is your users and customers are more empowered and this is apparent in reduced call volume at your call centers and increased customer satisfaction.
  • Enhance
    By removing inefficient processes and legacy applications, initiating a digital transformation program, and embracing automation and self-service, you see an immediate Return on Investment (ROI). But it's not merely about cost savings, you will also see a more efficient, modern and customer-centric way of doing business.
  • Envision
    Ultimately what we are doing is planting the seeds for the modern enterprise. One which is modern, supports digital delivery of services and is catalog driven.

Ideas @ Work

Improvement in speed of delivery – Through our highly automated zero-touch services

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Enterprise agility through service digitization – offer new zero-touch service to your users at a click

Productivity improvement through automation and CSI

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Step change in service delivery maturity to digital service model – shift team focus to service design and engineering, customer experience management and product management

IT simplification – to a highly standardized, templatized and catalog based delivery model

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Improvement in speed of delivery – Through our highly automated zero-touch services

itout-come-2

Enterprise agility through service digitization – offer new zero-touch service to your users at a click

itout-come-3

Productivity improvement through automation and CSI

itout-come-4

Step change in service delivery maturity to digital service model – shift team focus to service design and engineering, customer experience management and product management

itout-come-5

IT simplification – to a highly standardized, templatized and catalog based delivery model