Application Services

Our highly skilled team with technology and customer domain knowledge transitions complex applications quickly, maintain critical application and provide holistic solution for incidents and problem tickets in Manufacturing, Healthcare, Financial Services and Education.

We measure engagement success not just through SLA compliance, but in terms of automation, digitization and cost savings yielded.

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Enterprises are saddled by legacy systems which while core to their business need to be transformed. More so in today’s world of “digital anytime anywhere” transactions and where consumerization of IT is essential to ease of doing business transactions.

At the other end of the spectrum, the pace of technology advancement and the evolving needs of the customer necessitates new development or major application enhancement. More so when technology enables business ex. Mobile Commerce, Data Analytics and Intelligence on customer likes, preferences and behaviour, Artificial Intelligence and Deep Learning.

What-Clients-Need
  • Optimize: Heritage “Application debt”
  • Unlock: Value from core systems
  • Digitize: Customer facing layer
  • Innovate: Application development or enhancements to keep the pace

This approach is essential as enterprises embark on the Digital Transformation journey and build next generation applications.

app-services-whatwedeliver

We work at the intersection of Data Analytics & Artificial Intelligence, Cloud and Mobility and harness these competencies to transform our customer’s applications. Our customers say they get more value for their maintenance spend through elimination, automation and digitization of the transactions and customer facing layers. Following are our focused services

Application Maintenance

Our understanding of our customer’s business and application landscape helps us support applications so as to ensure business transactions happen without friction and is available for end consumers. These services include

  • Maintain mission critical applications
  • Eliminate, simplify, standardize, industrialize and automate application debt through a combination of our Portfolio Analysis and Application Debt Analyzer and digitalization platform
  • 24 X 7 support across applications such as Mainframe/legacy, web, ERP and CRM, cloud and mobile
  • Corrective maintenance through fixes as per SLA (Service Level Agreement). Our focus is to ensure the application is stable, scalable and available for the customers
  • Preventive maintenance
  • Service automation of monitoring, transaction processing and digitization through our platform
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We leverage tools and accelerators such as Application Debt Analyzer, Portfolio Analysis, Business IT model, Known Error Database (KEDB), Online metrics dashboard and Lean/Six Sigma/Kaizen tools.

Application Maintenance

app-services-whatwedeliver-1

Our understanding of our customer’s business and application landscape helps us support applications so as to ensure business transactions happen without friction and is available for end consumers. These services include

  • Maintain mission critical applications
  • Eliminate, simplify, standardize, industrialize and automate application debt through a combination of our Portfolio Analysis and Application Debt Analyzer and digitalization platform
  • 24 X 7 support across applications such as Mainframe/legacy, web, ERP and CRM, cloud and mobile
  • Corrective maintenance through fixes as per SLA (Service Level Agreement). Our focus is to ensure the application is stable, scalable and available for the customers
  • Preventive maintenance
  • Service automation of monitoring, transaction processing and digitization through our platform

We leverage tools and accelerators such as Application Debt Analyzer, Portfolio Analysis, Business IT model, Known Error Database (KEDB), Online metrics dashboard and Lean/Six Sigma/Kaizen tools.

Application Development

Be it new application development or application modernization, you can tap into a comprehensive list of digital-ready services. These services include

  • Legacy modernization through application enhancement and development
  • Application portfolio transformation spanning rationalization, optimization and modernization
  • Mobile, cloud-native and Deep Learning development
  • ERP and CRM integration in Salesforce and Peoplesoft
  • Application cloud migration and transformation
  • API and integration optimization
  • User Experience enhancements
  • Agile enablement and DevOps consulting
  • Enterprise architecture strategy and consulting
app-services-whatwedeliver-2

We leverage accelerators for DevOps transition, automation kits for API integration and mobile development, in-sprint QA automation for Agile development and Java, .NET specific accelerators.

The value we deliver is greatly enhanced through our product partnerships in Cloud (Amazon Web Services, Microsoft), Enterprise Resources Planning and Customer Relationship Management (Oracle, Salesforce), Ticket Management (ServiceNow), Monitoring (SolarWinds), Electronics and Automobile Manufacturing (Matlab) and Domain (Temenos, Campus). This ensures timely resolution of all product related issues.

Application Development

app-services-whatwedeliver-2

Be it new application development or application modernization, you can tap into a comprehensive list of digital-ready services. These services include

  • Legacy modernization through application enhancement and development
  • Application portfolio transformation spanning rationalization, optimization and modernization
  • Mobile, cloud-native and Deep Learning development
  • ERP and CRM integration in Salesforce and Peoplesoft
  • Application cloud migration and transformation
  • API and integration optimization
  • User Experience enhancements
  • Agile enablement and DevOps consulting
  • Enterprise architecture strategy and consulting

We leverage accelerators for DevOps transition, automation kits for API integration and mobile development, in-sprint QA automation for Agile development and Java, .NET specific accelerators.

The value we deliver is greatly enhanced through our product partnerships in Cloud (Amazon Web Services, Microsoft), Enterprise Resources Planning and Customer Relationship Management (Oracle, Salesforce), Ticket Management (ServiceNow), Monitoring (SolarWinds), Electronics and Automobile Manufacturing (Matlab) and Domain (Temenos, Campus). This ensures timely resolution of all product related issues.

app-services-whyus
  • Ensure business transactions happen without friction
  • Ensure application availability
  • Provide consumer grade experience through our automation and digitalization platform
  • Omni-channel interface and customer specific mobile app for ticketing and servicing that results in consumer grade experience that enhances end-user satisfaction (and thus Net Promoter Score)
  • Proven technology edge developing solutions around Internet of Things (IoT), eCommerce, Data, Artificial Intelligence and Cloud solutions
  • Portfolio of accelerators and frameworks to reduce cost and accelerate delivery
  • Specialized Centers of Excellence (CoE) not just in technologies and domain (Embedded and Automotive) but language too (Japanese)
success-appservices

Smart CRM solution powers agent productivity and creates exceptional customer experience

For a leading Japanese Insurance provider, we developed, deployed, customized and maintained a secure and extensible Salesforce based application. This system tracked the entire salescycle leading to 40% reduction in agent wait time and 20% increase in contact rates. Led to enhanced sales performance and superior customer experience.

Say Goodbye to Legacy Systems

Embark on a transformational journey.

Your enterprise no longer needs to be saddled with legacy systems. Instead unlock value from your core system and digitize your customer facing layers. With a dash of innovation thrown in.

We Operate at the Intersection

We work at the intersection of Data Analytics & Artificial Intelligence, Cloud and Mobility and harness these competencies to transform your applications.

Do what you always wanted to get Done

Eliminate, simplify, standardize, industrialize and automate application debt.

40% Saving in Maintenance Cost

Achieved thanks to our digitialization platform that promises zero-touch and zero-wait. Deliver a consumer grade experience to your end consumers.