We partnered with a leading 3PL service provider to overhaul their traditional labor planning systems and achieve enhanced workforce productivity, SLA performance, and cost efficiency.
Business Goals
- Lack of standardized systems to accurately estimate daily labor needs for fulfillment operations.
- Unoptimized labor plans lead to labor shortage/surplus, impacting SLA misses and productivity loss.
- Management hassle in ramping up and down the labor availability to match peak demand scenarios.
Solution
Key Highlights
- Accurate and efficient labor planning model automated with weekly updates on the latest forecast, planned volume, and operational process rates.
- Powerful analytics providing insights on required labor hours and staffing levels for making efficient decisions on OverTime (OT) and Voluntary Time Off (VTO) recommendations.
- AI/ML-enabled staffing model systems to predict workload demands and accurately create optimal staffing schedule plans.
- Extensive integrations with other ERP systems, Forecast applications and HRMS to achieve centralized labor planning and management.
Outcomes
- 10% reduction in labor-related costs.
- Order Fulfillment throughput capacity is increased by 12%.
- 5% increase in overall labor productivity.