Digitizing Operations, Personalizing Experiences
We understand retail can no longer be defined as brick-and-mortar or e-commerce. Modern, hyper-connected consumers expect seamless engagement and personalized experiences across all touchpoints. Meeting these expectations requires a nimble and robust technology framework that enables unified, multi-channel experiences powered by data and advanced platforms.
At SRM Tech, we specialize in delivering Digital Solutions that drive transformation across the entire retail value chain. From merchandising, catalogue management, and order processing to supply chain optimization, payment systems, fulfilment, post-sales support, and loyalty programs, we ensure that every operation adds measurable value and contributes to your continued success.
Our Consulting Areas
How can we help?
At SRM Tech, we empower manufacturers, retailers, distributors, and 3PL partners with advanced digital consulting and specialized technology solutions. By leveraging cloud, big data, AI, and data engineering, we modernize critical systems to optimize costs, improve productivity, and enhance operational efficiency. Our solutions provide real-time insights and drive better decision-making, helping businesses achieve agility and customer-centric outcomes. With a focus on cost optimization and sustainability, we enable companies to thrive in a dynamic digital landscape while meeting stakeholder expectations.
- Custom Application Services
- IT Consulting & Management
- Platform Development & Modernization
- Connected & Personalized Consumer Experiences
- Intelligent Supply Chain Process Optimization
- Agentic AI and Shopping Assistants
- Retail Analytics & BI
- CRM and Digital Marketing
Powering Smarter Operations for Better Experiences
The retail sector navigates intricate supply chain challenges, where seamless operations and real-time insights are critical. Our digital solutions empower retailers with the agility and technological advantage needed to enhance efficiency and thrive in today’s dynamic market.
Segments We Serve
Fashion & Apparel
Consumer Packaged Goods
Convenience Stores
Luxury Goods
Auto Retailers
Digital Stores
Key Offerings
Explore our specialized digital offerings for retail brands to achieve breakthroughs in in-store operations, digital commerce, supply chain, and consumer experience. We help you leverage AI-first strategies for increased operational efficiency, optimized promotions, and growing ROI, everything about ensuring your retail success.
Smart Commerce
Reimagine your retail presence with our innovative digital commerce solutions, which ensure a convenient and seamless shopping experience for your customers. We help you unify your customer journey with intelligent omnichannel solutions by integrating multiple digital channels, such as e-commerce websites and mobile shopping apps, with your retail ecosystem and embracing modern strategies like BOPIS for accelerated order fulfillment.
Instore Transformation
Modernize your traditional retail store functions for increased operational efficiency and sales performance. Our retail experts will help you transform your stores and staff performance with store layout optimization, smart shelf management, and productivity enhancement tools. We also assist in developing digital kiosk interfaces and retail beacons that ensure customer experience and provide real-time product offers.
Smart Digital Operations
Streamline the core retail functionaries like supply chain operations with our specialized digital solutions, such as automated warehouse management, real-time inventory analytics, and AI-driven demand forecasting engines, and achieve efficiency. With RPA and other custom digital solutions, we also develop and automate personalized customer loyalty programs to provide relevant rewards and offers to cultivate customer satisfaction and increase customer retention.
Personalized Customer Experiences
Boost your customer experience with specialized LLMs and RAG frameworks that are envisioned to curate personalized shopping journeys. We enable you to increase sales with intelligent recommendation engines and finetune to showcase the most relevant products based on their customer preferences, and intent cues. With advanced CRM integrations, you can also leverage predictive market intelligence to strategize sophisticated promotion campaigns across product categories, regions, and mediums.
POS and Payment Solutions
Elevate your customers’ purchase experience with our innovative POS systems solutions. With our strong expertise in prominent retail POS platforms and custom payment integration solutions, we help retail brands incubate scalable and flexible payment infrastructure. Our digital experts also assist in embracing and introducing modern payment options like self-checkout and contactless payment terminals for seamless, secure, and convenient transactions.
Deliver Seamless Shopping Experiences With Our Innovative Solutions
Explore Our Custom Solutions Across
Demand Forecasting
Inventory Models
On-Shelf Availability
Labor Planning
Backroom Design
Order Fulfilment
Last Mile Models
Products, Platforms & Technologies
