SRM Tech partnered with a Japanese conglomerate to transform their contactless smart card business’s sales and service operations with salesforce solutions. It helped them achieve enhanced sales team performance and service delivery.
Business Goals
- The customer needed an efficient customer management system to issue and manage prepaid cards to the subscribed users through different agent companies.
- They also required a sophisticated system with real-time insights to promptly help card users with enquiries.
Solution
SRM Tech proposed and implemented a customised Salesforce CRM as the card distribution and management centre stage.
Key Highlights
- End-to-end digitalised enquiry process from request to distribution.
- Interactive user management with card usage monitoring.
- Card recharge terminal management easing Installation, modification, relocation, and removal.
- Extensive and real-time map view to manage agent companies.
Outcomes
- Improved Customer Relationships.
- 22% Improved sale of prepaid card.
- Improved agent performance by more than 85%.
Technologies Used: Salesforce Apex Class, Visual Force Pages, Apex Batches, REST API, SOAP API and Java
Integrations: Google API, Fax Services and Java
